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To the PinkSquid team Just wanted to say that the dress i bought from you is stunning! Its material is really good qu...
Jess
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Featured Product

Refund Policy

 

We want you to be happy with your purchase so you'll come back for more amazing deals, so if you're not completely satisfied we will give you a no quibble refund or exchange under the following 'Luv Femme Rules' (They're not as scary as they sound, we promise!)

 

Refunds;

We must be notified by email of your wish to return the item within 7 working days of receipt. Please include your order number in the email.

 We must receive your returned item within 14 days of receipt. Please ensure your order number, name and address are included in with the return so we can process the refund without any delay.

Once we receive your item we will process your refund within 7 days of receipt and we will email you to let you know when this has been done. You will be refunded by the same payment method you used to pay for your purchase. If you have received any discounts or offers on your purchase, we will adjust the refund accordingly if the return negates the terms of the discount/offer(e.g you receive free shipping because your order is over £75 but you subsequently return an item).

Please note that the item must be returned with all tags intact & in the condition in which it was purchased. When trying on a garment, please ensure you are not wearing any perfume or deodorant which may leave scent or marks on the clothing, and do not apply any unnecessary force to garment fastenings which may result in damage.

We reserve the right to refuse a refund if reasonable care has not been taken of the goods, or if they are sent back in a non-saleable condition.

The cost of returning the parcel is your responsibility and it is also your responsibility to ensure the item reaches us safely so for this reason we recommend you use a trackable & insured postage method in case of loss or damage.

Exchanges;

If you require a different size in the item purchased, you may return it within 14 days from the date of receipt for an exchange.

Please email us first so that we can check that your exchange size is in stock. If it is available, we will then reserve the item for you until we receive the original item back. Reserved items will be held for the 14 day exchange period.

Once we have confirmed we have the item, please return the original item back to us including your order number, name and address in the parcel.

Once we receive your item we will send out the exchange FREE OF CHARGE within 48 hours (Monday-Friday).

If we do not have the item you need, we will email you with alternative options.

Please note that the item must be returned with all tags intact & in the condition in which it was purchased. When trying on a garment, please ensure you are not wearing any perfume or deodorant which may leave scent or marks on the clothing, and do not apply any unnecessary force to garment fastenings which may result in damage.

We reserve the right to refuse an exchange if reasonable care has not been taken of the goods, or if they are sent back in a non-saleable condition.

The cost of returning the parcel is your responsibility and it is also your responsibility to ensure the item reaches us safely so for this reason we recommend you use a trackable & insured postage method in case of loss or damage.

Need an 'Express Exchange'?

We know that as busy ladies with hectic social lives, you may need an item more quickly, so simply purchase the replacement item from our store and return the item you have back to us for a refund instead. Just follow the refund instructions above.

Our email address for all requests is  customercare@luvfemme.com


Avoiding Returns

We know that you want your item to fit and to avoid having to send goods back for refunds or exchanges so please feel free to ask for as many measurements you may need before buying.

If you are unsure of what size to buy please contact us and we will be happy to advise.

We also have a sizing guide for you to use.