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Terms & Conditions

Terms & Conditions

 Welcome to Luv Femme!  This site is owned and operated by Luv Femme London.  If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact our support team. All items purchased from Luv Femme are subject to the terms & conditions.  Please read through them carefully before placing your order. If using this website on behalf of anyone else you must have authority and consent to act on their behalf and accept these terms & conditions on behalf of them also. Please read our Privacy Statement regarding personal information provided by you. We may change these terms from time to time without notice to you, please check our website for any updates. Changes will apply to any subsequent orders received. Please note that once your order has been confirmed, we will not be able to make any changes. 

General Information

Please note the following definitions:
“Website” refers to and any of its content.
“We”, “Us” or “Our” refers to Luv Femme or the owner(s) of this website.
“You” or “Your” refers to any individual who uses this website and anyone who receives our products or services.
“Order” refers to a purchase of products or services from this website.

Making your Order

You will be able to view the contents of your shopping bag prior to entering checkout - please check your order before proceeding to ensure that it is correct. Delivery is added to your shopping bag at the checkout – please see for delivery prices and conditions. Your order will be processed once the payment transaction is completed. Products in your shopping bag are still available to other buyers until then.

Payments are managed by PayPal or Nochex  – both provide secure, simple & fast online purchasing with full buyer protection.

When your order is complete you will receive email confirmation of your order details and payment. Please check both emails – if there is a mistake with your order please email us immediately. You will also receive confirmation when your order has been dispatched. Please make sure that you can receive our emails and that is added as a safe sender and not 'junk'!

In the unlikely event that you have placed an order that we are unable to provide we will contact you and refund as appropriate, or at your request provide an alternative product. In the unlikely event that you do not receive your order on time we will investigate with the relevant mail service. Up to 15 working days is required before we can confirm the location of undelivered UK orders and 21 days for non-UK orders.

Exchanges, Returns, or Cancellation of an Order

You are entitled under UK Distance Selling Regulations to a 7 day cooling off period in which you can cancel your order. If you wish to cancel your order under the conditions of Distance Selling Regulations (UK only), you must provide notice of cancellation in writing or by email within 7 working days of receipt and then return the product in a fully saleable condition as soon as possible. We will fully refund your order after receipt of the product. Return postage costs will not be refunded. Orders cancelled in this way can take up to 30 days to refund. If the product is not returned in a reasonable amount of time we reserve the right to arrange collection of the product at your cost. If it is not in a fully saleable condition we cannot refund the order.

Our full returns information is in full here. When purchasing from us you agree to the returns policy.

Our business address (for correspondence and postal returns) is displayed here.

Disclaimer and Non-Liability

This section of the Terms & Conditions forms a disclaimer between you and us. You must read, understand, agree to, and accept the details of this disclaimer in full before completing an order.

We source our products from leading UK companies/wholesalers,  who provide good quality products and who conform to the relevant British/EU Standards required to be met, by law, to the best of our knowledge.

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and pieces of products appearing on the website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.  We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy

You agree that following an order (this includes, but not limited to, the receipt of products, packaging, polythene bags, sharp objects, and services made available to you or a third party), you are accepting immediate and full liability for any associated loss, injury, death, damage or disruption of yours, or that of any third party's, which may arise thereafter. You are therefore granting us and our suppliers exemption from any financial or other liability to you, or to any third party, in any way or in any circumstances.

This disclaimer does not expire.

Your Responsibilities

Payment of orders through debit/credit cards must be done by the individual who owns the credit/debit card or has permission to use it. Unauthorised payments will result in the order being declined.

If you are using a public or shared computer terminal, we strongly recommend that you do not select “Save My Credit Card Information”. You should only ever select this if your PC is used only by you.

License for website access

  Luv Femme grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Luv Femme.  This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robot, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sell display, post, transmit or otherwise exploited for any commercial purpose without our express written consent.


By purchasing from Luv Femme you are confirming that you have fully read, understand, agree to, and accept all that is contained within these Terms & Conditions.

If you require any further information about our Terms & Conditions you are warmly invited to contact us via

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